Peter de Jager on ‘Change Management’

The participants will learn, and utilize, the following concepts;

  • Change is not an event, it is a process that takes time and has distinct stages.
  • A certain amount of ‘resistance to Change’ is crucial to ANY organization. There is far too much Change possible for us to embrace every Change available. And, organizations MUST foster an environment that permits rational resistance to Change, in order to intelligently select the most appropriate Changes available.
  • People do not really ‘resist’ Change, they resist being changed and they resist uncertainty. The goal of management is to entice people to Change when appropriate, AND to plan the Change as effectively as possible to minimize the uncertainty.
  • If people are ‘resisting’ Change, it is because they do not believe it is necessary. In other words, not enough of the right form of communication has taken place.
  • The overriding importance and value of clear, constant, honest communications.

The prime objective is to offer a deep, rich, understanding of the Change Process to the participants, which if embraced, enables organizations to incorporate a reality based Change Methodology into their management practices.

Intended audience? Anyone who is mandated to change their organization through the introduction of new systems or products.


Peter de Jager is a speaker/writer/consultant on the issues relating to the Rational Assimilation of the Future. He has published hundreds of articles on topics ranging from Problem Solving, Creativity and Change to the impact of technology on areas such as privacy, security and business. His articles have appeared in The Washington Post, The Wall Street Journal, The Futurist and Scientific American.

He is best known to IT audiences for his efforts to create responsible awareness of the Y2K issue – For which he received several awards from IT associations and Government Agencies.

In addition to presentations and seminars on the topics above, he writes about a dozen regular columns. These include; Association Trends, CIPS across Canada, Enterprise, Globe & Mail online and Municipal World –

He’s spoken in more than 35 countries and is recognized worldwide as an exciting, humorous, provocative and engaging speaker. His audiences have included the World Economic Forum, The World Bank and The Bank for International Settlements.

His presentations and workshops are highly interactive, fun, irreverent to mistaken ideas and most distinctively – provocative. He forces you, by demonstrating conflicts between your stated beliefs and behaviours, to think differently about what you thought you knew. You can read much of his work in the publications section of


Apr 18 2007


8:30 am - 11:30 am


Insurance Institute of Canada, 18 King Street East, 16th Floor Toronto (Medium training room)

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