Intelligent Business Processes

Organizations today are driving to provide better customer service and gain a competitive edge. From major analyst firms to software vendors to internal operations teams, we are bombarded with the message that business processes and applications need to be “smarter” in order to achieve these goals, but what does it mean to have intelligent business processes? What can this level of intelligence do for your business? And most importantly, how do you raise the IQ of your processes?

Industry analyst and business process specialist Sandy Kemsley will discuss how end-to-end process visibility, automating routine activities, and predicting the next best action can make your processes more intelligent. She will also discuss how these intelligent process capabilities lead directly to specific measurable benefits in terms of cost savings and improved customer and employee satisfaction, and the technological and organizational steps that you can take to start on the road to intelligent business processes.


Sandy Kemsley is an independent analyst and application architect specializing in business process management and the social enterprise. During her career of more than 25 years, she founded and ran product and service companies in the area of content management, process management and e-commerce, and held the position of BPM evangelist for a major BPM vendor.

Currently, she practices as a BPM industry analyst and process architect, performing engagements for end-user organizations and BPM vendors. She writes the popular “Column 2” BPM blog at and is a featured conference speaker on BPM.



Global trends in Knowledge & Information Management


Dr. Seamus Ross is the Dean and a Professor at the University of Toronto Faculty of Information. In January 2009, the Faculty of Information welcomed Seamus Ross, who began his seven-year term as Dean. Prof. Ross is best described as having a passion for research in the areas of preserving cultural heritage and scientific digital objects, humanities informatics, and the application of information technology to libraries, archives and museums. From 1997, he was Founding Director of the Humanities Advanced Technology and Information Institute (HATII), at the University of Glasgow, and Professor of Humanities Informatics and Digital Curation. Since 2004, Prof. Ross had also been the Associate Director of the United Kingdom’s Digital Curation Centre. Prof. Ross earned his BA from Vassar College, his MA from the University of Pennsylvania, and his DPhil from the University of Oxford.



Annual General Meeting

This meeting will also serve as our Annual General Meeting. Elections will be held for positions on the Board for the forthcoming year. Please contact our President or any other Board member if you are interested in assisting IRMAC for the year 2014-2015.



May 21 2014


8:30 am - 11:30 am


The Albany Club, 91 King Street East (near King/Yonge subway), Toronto, ON M5C 1G3.

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