Working Towards the Information-Fueled Organization – Aligning Information with Business Strategy

22 October, 1996
Hotel Plaza II, Bloor and Yonge, Toronto

8:00 Registration and Coffee

8:30 Information Resource Management in Transition

why it was started (the needs) and why it is especially relevant today

  • IRMACs perceived value and contribution to the industry
  • where IRMAC is going

Jim Sullivan,
Data Analyst,
Current President IRMAC
John Hobbs,
Past President IRMAC

9:00 The Information-Fueled Organization in an Age of Information Overload

We are hearing more and more about the age of third millennium being information driven. Right now we are seeing a re-newed respect for information and desire to attain competitive information which can be translated into valuable products and services. This knowledge will differentiate organizations.
So how will this change happen?

  • what role will IRM play given the explosion in the number of internal information publishers?
  • how will the information-based business of tomorrow be different?
  • how can IRM enable new business opportunities?

Ron Shelby
Vice President and Technology Leader
American Express

10:00 Coffee

10:30 Aligning Information Resources with Business Direction

This presentation looks at the practical how-to’s of the convergence of Information and Business roles. Starting with examples of the application of information, this presentation will illustrate how the information resource can play a pivotal part in the success of the business strategy.

David Revell,
VP Information Technology Planning,
Bank of Montreal

11:15 Out of the Glass House into the Garden

It is critical NOW that users start to convert strategic information into bottom-line business benefits. It is time for the developments in IS to role out into the business. How and why is expanded on in this exciting presentation.

Paul Kennedy,
IDC Canada

12:00 Lunch

1:15 Telephone time and Stretch break

1:30 First Break Out Session (Choose 1 from the following 5 sessions)

A) Enterprise Modelling

This talk presents the set of integrated enterprise models to support business process reengineering in the Toronto Virtual Enterprise project. Using these enterprise models, we provide a characterization of the constraints required to define enterprises and their role in reengineering. This also provides the capability of deducing common questions about the enterprise and exploring what-if scenarios.
Michael Gruninger,
Research Scientist,
University of Toronto

B) How Workflow Changes the Rules

Automated workflow technology is not like any other “information technology” to date. Rather than focusing on the information itself and how it is created or stored, automated workflow focuses on the business process, leaving the management and storage of information to other applications. Given the need for fast and reliable access to information to complete tasks within a given business process, it is clear that a corporate “data warehouse” should be able to “talk to” an automated workflow system, so that the information gets “delivered” to the right person at the right time. This presentation will focus on automated workflow as a strategic business technology, and how it fits with the data warehouse approach to information.
Monique Attinger,
Senior Consultant,
Workflow Solutions Group Inc.

C) Tips for Successful Data Warehouse

Implementation Information is the asset of the organization so it should be stored carefully for ready access. This presentation takes a very practical look at a case study of National Grocers who have gone through the pain of moving to a Data Warehouse, how they did it and some of the benefits they are realizing as a result. In addition Ming will look to the future for National Grocers, how their data warehouse will evolve, and its link to componenet development.
Ming Wong,
Manager, Data and Object Planning,
National Grocers

D) The Intranet in practice

The development of the Intranet has been breathtaking just in the last few months. This presentation examines the key attributes of successful intranet usage. It will also examine case study examples where organizations have boldly used this emerging technology for their internal communication and for communication with customers and business partners.
Bob Hudson
DMR Group

E) Applying IRM Disciplines to Objects

Information is a valuable corporate asset. Information Resource Management (IRM) is rapidly becoming a Critical Success Factor in many organizations. IRM disciplines have evolved dramatically over the past couple of decades. This evolution has been founded on the principle of separating the management of data from process. Object oriented technologies are fast becoming prevalent and are based on the principle of tightly coupled data and process. How can we manage critical corporate assets in the face of such diametrically opposing principles? John will discuss the issues and recommend specific strategies for addressing this dilemma.
John Hobbs,
Chryxus Corporation

2:45 Refreshments

3:00 Second Break Out Session (Choose 1 from the following 5 sessions)

1) “Business Re-engineering and Information Resources Management
– What’s a Business Architect to do?

Although the sheen is off both, IRM and BPR have important concepts, to help our organizations get to where they’re going, more quickly, effectively and cheaply. By discovering how the two complement each other, we are better placed to participate, support and leverage the BPR efforts happening around us.”
Tom Cullen,
Principal and Founder,
Breakthrough Solutions Inc.

2) Goodbye File Cabinet; Hello Computer: – Documents on your “desktop”

Document Management is an increasingly important tool to end-users who need to access, retrieve and share document-based information. Document Management has its roots in the engineering world, where two critical issues are revision control and “check-in, check-out” functionality, to effectively track and manage documents. In the engineering world, it may mean the difference between success and failure that individuals can get access to the right version of a document, when they need it, without the constraints and issues of a single, hard-copy version. This presentation focuses on a case study where an organization recognized the need to be able to get fast digital access to critical information, and took the step to implement document management.
Neil Hotby,
Workflow Solutions Group Inc.

3) The Enterprise Model in Practice in a Municipality

Chartwell IRM and a senior manager from a major municipality will discuss the use of the MRM – a generic enterprise model – to manage costs, improve service and streamline a complex public service organization
Skip Lumley,
Chartwell IRM Inc.
Mr Laszlo Sugar,
Senior Manager, Architecture and Standards, Corporate Services Dept.
Municipality of Metropolitan Toronto

4) Data Mining: the Real Payback from the Data Warehouse

CIBC has used Data Mining to help solve problems of fraud detection and risk management. A specific Data Mining software tool allowed them to mine for customers whose mortgage account had entered the early stages of delinquency. The goal was for the team to be able to develop a profile of customers likely to become seriously delinquent. The results of the study proved to be counter-intuitive which was a surprise and incredibly valuable to CIBC for strategic decisions
Jim Carswell,
John Mangold,
President & COO,
ANGOSS Software

5) The Repository Metamorphosis: Finally a Butterfly

Repositories have changed. They’re automated and sophisticated in interfacing with most of your current IS development tools – CASE, programming languages, and DBMS’. Gartner Group predicts the Repository market will be extremely active and mature over the next 18 to 24 months. We’ll outline what conditions would cause you to look at Repositories more closely. And we’ll give you tips and techniques to maximize use of your current Repository.
Marilyn Cornwell
LGS Group
Ron Klein
Canadian Tire

Your choice of Four Intensive Workshops

October 23
8:30 to 4:30

These may be booked separately from the main event on the day before

Workshop A:

Information Architecture: Building the Framework
and Capitalizing on it
The purpose of this workshop is to describe best practices in Information Architecture. The emphasis will be on “How To” implement it, so introductory material on “What is” information architecture will be kept to a minimum. The bulk of the material will address the issues one faces in introducing and implementing an architecture function, and in developing and implementing the architectures themselves. The session will wrap up with a discussion of emerging trends and methods, such as Object-oriented architectures and the use of Generic Enterprise Models. A Preliminary sketch of the day’s agenda:

  1. Recap of Information Architecture Concepts
  2. Introducing Information Architecture to an organization – Issues and Resolutions (e.g. Benefits of architecture and how to sell them)
  3. Implementing a Successful Planning & Architecture function – Issues and Resolutions (Frameworks, Methods and tools – e.g. ISRM)
  4. Developing Information Architectures – Issues and Resolutions
  5. Implementing Information Architectures – Issues and Resolutions (interactions and responsibilities between architects and developers; dealing with legacy systems and software packages, dealing with Data Warehouses)
  6. Emerging Trends and their impact on Information Architectures (e.g. Object-oriented architectures, Intranet, outsourcing, generic enterprise models)
  7. Summary – When does architecture make sense, and what form should it take? – a diagnostic methodwhat are the pay-offs / benefits to the business – is it always the best way to go
  8. Mr Sandy McBride,
    Chartwell IRM Inc.

Workshop B:

How to Develop your Organization’s Intranet for Information Access
You have seen “how-to” workshops on building the technical side of an Intranet. This workshop focuses on “how-to” build the organizational infrastructure and facilitate the changes necessary to support an effective Intranet environment. The workshop covers:

  • Paradigm differences and how to make the shift
  • Clarifying Intranet goals and measuring benefits
  • Types of information, and what needs to be managed
  • Defining roles and responsibilities
  • Developing an organization and management infrastructure
  • Workflow and project management techniques
  • Security strategy development
  • This pragmatic workshop is a must for: CIOs, CIS managers, marketing professionals, advanced technology analysts, functional area strategists and anyone responsible for the formal content on an Intranet.

    Steve Telleen, Ph.D. ( )
    Director, IntraNet Solutions Group
    Amdahl Corporation

Workshop C:

Managing the Information Warehouse

  • modelling the Enterprise Information Warehouse
    • the subject areas
    • determining the starting point
  • the relationships between the Enterprise Information Warehouse and the Enterprise
    • workgroups and subject areas
    • getting the most from each iteration
  • managing the daily operations of the Warehouse
    • extracting and loading
    • querying and reporting
    • creating indexes
    • allowing user tables
  • how measures and monitors can be used effectively to manage the warehouse
    • monitoring tools
    • security
    • performance (on-line queries and loads)
  • Rosemary Than,
    Augusta Technologies
    A representative from Redbrick

Workshop D:

Software Process Improvement Tutorial
If your interested in improving your software development or maintenance organization’s productivity by 300%, 500% or even more while improving the quality of your output make certain you attend this tutorial.

The tutorial provides a broad introduction to the concepts and techniques for improving your organization’s software process. Its purpose is to increase participant’s awareness and understanding of the tasks and roles involved in improving an organization’s software development and/or maintenance processes.
The specific topics to be covered are:

  • Introduction and Agenda
  • Return-On-Investment for Software Process Improvement
  • Process Management Concepts
  • Process Improvement Model
  • Managing Process Change
  • Structure of the Capability Maturity Model (CMM)
  • Advancing up the CMM
  • Approaches of the Process Improvement Leaders
  • Getting Support from Above & Below
  • Assessment Process Overview
  • Action Planning
  • Putting Process Improvement into Perspective
  • Question and Answers
  • Brian Gallant,
    Institute for Software Process Improvement

Who is IRMAC?

The Information Resource Management Association of Canada is a non-profit association of information management professionals. Our primary objective is to provide a forum for members to exchange information and experiences involving all aspects of data administration and information resource management.

In 1971, people with similar interests in database technology began to meet in Toronto on a monthly basis. They became known as the Data Base Users Group and focused on the file management and database software products available at the time. In June 1973 the group became incorporated as the Data Base Association (Ontario) Inc.

In 1988 the DBAO changed its name to the Information Resource Management Association of Canada to reflect its primary interest in information management. IRMAC now has chapters in Toronto, Ottawa and Vancouver.

IRMAC Toronto, meets ten times a year from September to June. In addition IRMAC has formed a Data Warehouse Special Interest Group which also meet monthly.

Membership in IRMAC can be on an individual basis at $100 per year or at a corporate rate of $300 per year. Student membership is available on an individual basis at $20 per year.

For more information on:
Membership: call Tony Kocjan (905) 826 5731
Programs: call John Tench (416) 348 5548

or check out our homepage at:


Oct 22 - 23 1996


8:00 am - 4:30 pm


Hotel Plaza II, Bloor and Yonge, Toronto

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